Target Audience: Users, Developers, Stakeholders, Customer service
For requests and questions, you can contact us via our Jira Servicedesk portal. If you do not have a Jira account you can create one using the portal.
Through our Servicedesk you can also find our Q&A that contains answers to common questions.
Don't forget the issue number!
To ease support for everyone involved we need a registered ticket before we act on your request. The issue/ticket id looks like PWSUPPORT-123456. You can find this id either in your inbox or in the Servicedesk portal.
|Raise a bug ticket||https://adeprimo.atlassian.net/servicedesk/customer/portal/1/group/15/create/54|
|Raise a support ticket||https://adeprimo.atlassian.net/servicedesk/customer/portal/1/group/15/create/8|
|Raise a fee based ticket||Place an order|
Use this type when you want to report unexpected behaviour within the Payway system.
A support ticket can be anything from a simple question to just wanting to say hello.
Fee based ticket¶
Use this type when you want to place an order or request a quote.