Payway support¶
Target Audience: Users, Developers, Stakeholders, Customer service
Introduction¶
For requests and questions, you can contact us via our Jira Servicedesk portal. If you do not have a Jira account you can create one using the portal.
Through our Servicedesk you can also find our Q&A that contains answers to common questions.
Don't forget the issue number!
To ease support for everyone involved we need a registered ticket before we act on your request. The issue/ticket id looks like PWSUPPORT-123456. You can find this id either in your inbox or in the Servicedesk portal.
Contact us¶
Bug ticket¶
Use this type when you want to report unexpected behaviour within the Payway system.
Support ticket¶
A support ticket can be anything from a simple question to just wanting to say hello.
Raise your support ticket here
Fee based ticket¶
Use this type when you want to place an order or request a quote.