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Payway support

Target Audience: Users, Developers, Stakeholders, Customer service

Introduction

For requests and questions, you can contact us via our Jira Servicedesk portal. If you do not have a Jira account you can create one using the portal.

Through our Servicedesk you can also find our Q&A that contains answers to common questions.

Don't forget the issue number!

To ease support for everyone involved we need a registered ticket before we act on your request. The issue/ticket id looks like PWSUPPORT-123456. You can find this id either in your inbox or in the Servicedesk portal.

Contact us

Name Url
Raise a bug ticket https://adeprimo.atlassian.net/servicedesk/customer/portal/1/group/15/create/54
Raise a support ticket https://adeprimo.atlassian.net/servicedesk/customer/portal/1/group/15/create/8
Raise a fee based ticket Place an order

Bug ticket

Use this type when you want to report unexpected behaviour within the Payway system.

Report your bug here

Support ticket

A support ticket can be anything from a simple question to just wanting to say hello.

Raise your support ticket here

Fee based ticket

Use this type when you want to place an order or request a quote.

Raise your fee based ticket here