Change Package

Target Audience: Users, Customer service

Introduction

The change-package function allows customer service to perform an upgrade or downgrade on a user subscription, without having to interact with the user or manually do it via an API.

How to perform an upgrade?

To upgrade a user subscription, navigate to the Overview page of the customer, click on the subscription that should be changed, and you'll find a "Change Package" link on the right hand side.

You can see what the requirements are for a package upgrade here.

How to perform a downgrade?

To downgrade a user subscription, navigate to the Overview page of the customer, click on the subscription that should be changed, and you'll find a "Change Package" link on the right hand side.

You can see what the requirements are for a package downgrade here.