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Automatic payment retry

Target Audience: Users, Stakeholders

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Release version: 4.1.4

Introduction

Automatic payment retries (APR) is a method of handling payment failures and can be activated per organisation in Payway. When activated this replaces the frozen subscriptions method for handling payment failures.

When a subscription renewal fails due to payment failing, APR will try to renew the payment once per day until either; the payment is successful or the subscriptions grace-period is passed.

Activating APR

Activation is made by Adeprimo. Subscription system support need to be verified.

Requirements

  • Subscription must be tulo provisioned and of type recurring.
  • Payment provider support must be verified.
  • Grace-period must be set on package.
  • Subscription system support must be verified.
  • Automatic payment retries must be enabled.

Flow

Automatic payment retry flowchart

APR will trigger when a recurring subscriptions renewal fails due to the payment failing. Automatic retries will be made once per day until either the payment is successful or the grace-period has passed. The subscription will remain active and the user has access to the digital products. If the payment succeeds the subscription will be renewed. If the grace-period is passed without a successful payment, the subscription is stopped and the user no longer has access to the digital products.

After an automatic payment has failed the user will have the option of initiating a retry from "My account" on the PCP. The retry will be made in the background within 10 minutes after and this will function in the same way as an automatic retry.

Examples

The subscription used in the examples has a period of 1 month and a grace-period of 2 days.

Successful payment on the second retry

  • The subcription is being renewed on 2019-06-01 but payment fails, subscription remains active
  • A first automatic retry of the payment is made on 2019-06-02, this fails
  • A second automatic retry of the payment is made on 2019-06-03, this succeeds
  • Subscriptions is renewed for the period 2019-06-01 to 2019-07-01

Automatic payment retries fail until grace-period is passed

  • The subcription is being renewed on 2019-06-01 but payment fails, subscription remains active
  • A first automatic retry of the payment is made on 2019-06-02, this fails
  • A second automatic retry of the payment is made on 2019-06-03, this fails
  • Subscriptions stopped on 2019-06-03

User initated retry

  • The subcription is being renewed on 2019-06-01 but payment fails, subscription remains active
  • The user initiates a retry of the payment on 2019-06-02, before the automatic retry is scheduled to take place. This fails, the automatic retry is moved one day ahead to 2019-06-03
  • Automatic retry of the payment is made on 2019-06-03, this succeeds
  • Subscriptions is renewed for the period 2019-06-01 to 2019-07-01