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Change subscription renewal date

Target Audience: Users, Stakeholders

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Release version: 3.7.3

Introduction

Attention

This features needs to be activated, Contact the Payway team for activation

This section describes changing the renewal date of a subscription. The renewal date dictates when the next recurring charge will be made. A renewal date cannot be changed if there is less then 24h left until the next recurring charge. SSI will emit an event when a renwal date is changed.

Requirements

A subscription needs to be

  • Active, cancelled or frozen: The subscription needs to be in any of these states.
  • A recurring subscription: The subscription needs to be of the subscription type recurring
  • Tulo provisioned: Payments must be handled by Tulo Payway. Not a subscription system or third party.

Changing the renewal date for a frozen subscription

If you change the renewal date of a frozen subscription the subscription will be reactivated and the renewal date will be set to the specified date.

How do I change the renewal date for a subscription?

You can change the renewal date of a subscription from PAP.