Browser Support Policy (BSP)

Target Audience: Users, Developers, Stakeholders

Introduction

Adeprimo is committed to making PW easily accessible and consistent across supported browsers and platforms. Because it is not always possible or practical for us to fully test and validate PW using every available operating system and browser combination, we have implemented this policy to ensure that we support the majority of our users.

Development Principles and Web Standards

Adeprimo attempts to minimize browser-support issues by following three best practices:

  • Develop websites and applications using W3C web standards.
  • Avoid technologies that are only supported by certain browser types (e.g., ActiveX)
  • Avoid programming implementations that are only supported by certain browser types (e.g., CSS extensions)

General Browser Requirements

To successfully interact with our products and services, your browser must meet the following requirements:

  • The browser must be configured to accept cookies
  • The browser must be configured to execute JavaScript
  • The browser must support W3C defined web standards
  • The browser must be capable of 256-bit SSL encryption (SHA-2)
  • The browser must be capable of using at least TLS 1.1
  • Even if you are using a supported browser, you might not be able to successfully use our online services if you have disabled cookies or JavaScript.

Specific Browser Support

End of Support for IE 11

We're ending support for older browsers such as Internet Explorer 11 as of April 1st.

To maximize our ability to successfully support our customers' needs, Adeprimo uses statistical data from web visitors and registered users, rather than generic industry data, to identify the browsers used by our and your target audience. We regularly review this data to determine which browsers to support.

We validate against and fully support our customers' use of the following browser/platform combinations:

  • Apple Safari latest -1 version for Mac OS
  • Google Chrome latest -1 version for Linux, Mac OS, and Windows
  • Mozilla Firefox latest -1 version for Linux, Mac OS, and Windows
  • Internet Explorer latest -1 version Windows (EOS April 1st)
  • Microsoft Edge latest -1 version for Windows
  • Opera 12 latest -1 version for Windows

Mobile Devices

  • Apple Safari latest -1 version for iOS
  • Google Chrome latest -1 version for iOS, Android
  • Firefox Mobile latest -1 version for iOS, Android and Windows Mobile
  • Microsoft Edge latest -1 version for Windows Mobile 10

We invest time and resources to ensure that our websites and applications are consistent across each supported browser/platform combination. Minor differences in appearance such as differences in font anti-aliasing (or lack thereof) and coloring (e.g., 24-bit versus 32-bit color, different gamma between Mac OS and Windows) might be experienced, but these differences should not impact application functionality.

Other browsers might also work, but we do not attempt to resolve problems with browser/platform combinations other than those listed above. Browsers that have been developed to comply with the W3C guidelines and specifications, including mobile browsers, should operate successfully.

Browser compatibility

Browser versions

The following lists might be out of date, therefore, we do not recommend using these more than guidelines. If you are in need of a complete list you need to look up the latest versions for each browser.

Desktop

Chrome Firefox Internet Explorer Microsoft Edge Opera Safari (WebKit)
70.* 63.* 11 (EOS April 1st) 44.* 57.* 12.*

Mobile

Chrome Firefox Internet Explorer Microsoft Edge Opera Safari (WebKit)
70.* 63.* 11 (EOS April 1st) 40.* 57.* 12.*

Resolving Browser Issues

If you are experiencing a problem using one of the browser/platform combinations we support, please contact our technical support group for assistance. If you are experiencing a problem with an unsupported browser/platform combination, the issue might be resolved by moving to a supported browser.