Target Audience: Administrators
This section describes the various user roles available in the PAP.
A user role in Payway is what controls what you can and cannot access. Different roles grant different permissions. A user can also have multiple roles at once. Your role in Payway can be changed via the PAP by users having the appropriate role from your own organisation.
|Superuser||Everything||All permissions. Can also grant roles to new users. Warning: Creating a superuser in Payway should be done with extreme caution.|
|Administrator||Everything but security||Can access every part of admin except user rights management.|
|Customer service||Customers, Orders||Can access the customerservice area. Can look up customers, their orders and so forth.|
|Helpdesk||Messages||(Extension to the customer service role). Has permissions required to read, manage and interact with received messages in the PAP|
|Integration manager||Export errors||(Extension to the customer service role). Can access export errors and enables daily emails notifying the user about the current export-error situation.|
|Engage subscriber||Engage||Access to the Engaged-subscriber app|