File descriptions¶

General¶

Since the export functionality is shared with the Tulo Engage Data Platform (TEDP), it means that the export you will receive can get new features added to TEDP to your export as well. This could be new data in the form of new columns for specific collections or entirely new collections.

The export program doesn't automatically add new columns or new files to your specific export since your import-routines might not be ready for this. We will inform you when new data is available and you can then decide if you want to add this to your export when you are ready to receive it.

Supported transfer methods¶

Currently files can be transferred to Azure cloud storage, AWS S3, Google Cloud Platform and specific servers using SFTP or FTPS. If you have other requirements please contact us for a discussion.

Details

Files can be transferred as one compressed package (zip or tgz) or as individually compressed files.
In the case where they are transferred as individually compressed files, a sub-directory is created with the date for the export and the files will be place there.
It's also possible to transfer files into date-partitioned directories.
If files are transferred as one compressed package, the export-file will have the date of the export in the filename.

If you have other requirements please contact us for a discussion.

Files¶

Collection	Filename	Comment
accounts	accounts.csv	All accounts
orders	orders.csv	All orders
order_addresses	order_addresses.csv	Delivery addresses for orders
order_creditcards	order_creditcards.csv	Expiration dates for creditcards associated with orders
object_properties	object_properties.csv	Object properties for products and campaigns
package_sharings	package_sharings.csv	All shared subscriptions
payments	payments.csv	All payments
payment_renewal_retries	payment_renewal_retries.csv	All current payment renewal retries
products	products.csv	All products in Payway, a product can be a "package" containing other products as well as a "campaign" based on a "package".
product_descriptions	product_descriptions.csv	The long product description for products and campaigns
product_relations	product_relations.csv	Contains information about which products are included in packages
product_tags	product_tags.csv	All tags registered on products or campaigns
tags	tags.csv	All tags
titles	titles.csv	All titles
user_products	user_products.csv	All user-products (subscriptions) for accounts

Details

All "timestamps" are exported in UTC-format.
Data is UTF-8 encoded
Columns are separated with a ^ character.

accounts¶

column	type	description
id	string	account id
organisation_id	string	id of organisation
email	string	email address
first_name	string
last_name	string
birth_date	timestamp
ssn	string	social security number
crn	string	company registration number
company_name	string
alias	string
mobile_number	string
customer_number	string
loyalty_card_number	string	if using Tulo Loyalty with Payway
account_origin	string	account origin if collected
age	int
gender	string	M/F
street	string
building	string
staircase	string
floor	string
apartment	string
zip_code	int	zip_code
city	string
country	string
status	string	account status: `created, active, frozen, archived`
created_from	string	from where was the account created? possible values include: `activation, registration. external_api, migration, admin, purchase`
marketing_permissions	string	comma-separated list of marketing acceptance
authentication_frozen_until	timestamp	if account is frozen it is frozen to this timestamp
last_unfreeze	timestamp	when account was last unfrozen
created	timestamp
updated	timestamp
exported_at	timestamp

orders¶

column	type	description
id	string	account id
parent_order_id	string	if order has a parent it has a parent_order_id, typically an order created through a campaign transformation.
organisation_id	string	id of organisation
order_id	string	Payway human readable order-id, consists of organisation id followed by a sequence number (XXX-nnn).
account_id	string
product_id	string
product_code	string
campaign_package_id	string	if order is campaign, this identifies the package the campaign is based on.
purchase_type	string	possible values: `recurring, limited`
payment_method	string	possible values: `invoice, autogiro, directdebit, directdebit_recurring, creditcard, free, klarna, klarna_payments`
traffic_source	string
title_code	string
vat_code	int
period_type	string	possible values: `day, week, month, year, unlimited`
period_length	int
period_iterations	int	number of period-iterations the subscription will live before it is transformed into ordinary subscription if order is campaign. A value of `-1` indicates it's no campaign order, if `0` it indicates a limited subscription.
period_price	numeric	not available for customers in Finland at the moment.
subscription_start_date	timestamp	the date the subscription will start if purchase was made with a future startdate.
status	string	possible values: `created, closed`. Only "closed" are successful.
merchant_reference	string	merchant reference for order. At most 1024 chars.
created	timestamp
updated	timestamp
exported_at	timestamp

order_addresses¶

column	type	description
order_id	string	the order id this address belongs to
organisation_id	string	id of organisation
first_name	string
last_name	string
street	string
building	string
staircase	string
floor	string
apartment	string
zip_code	int
city	string
country	string
exported_at	timestamp

order_creditcards¶

column	type	description
order_id	string	the order id this creditcard information belongs to
organisation_id	string	id of organisation
profile_type	string	indicates which provider the creditcard purchase was made through (payex, adyen, klarna etc)
expiration_date	date	expiration date as specified on card
exported_at	timestamp

object_properties¶

column	type	description
organisation_id	string	id of organisation
object_type	string	indicates what kind of property this is. For now only `product_id` is used, meaning that the property is connected to a product.
object_id	string	the object id. If type is `product_id`, the `id` points to the product.
key	string	name of property
value	string	value of property
exported_at	timestamp

package_sharings¶

column	type	description
id	string	sharing id
organisation_id	string	id of organisation
user_product_id	string	id of user_product (subscription) involved in the share
sharer_id	string	id of account that is sharing user_product
receiver_id	string	id of account that is receiving the user_product
status	string	possible values `inactive` - inactivated share, `active` - active share, `pending` - waiting for receiver to accept invitation.
created	timestamp
updated	timestamp
exported_at	timestamp

payments¶

column	type	description
id	string	payment id
organisation_id	string	id of organisation
order_id	string
product_id	string
user_product_id	string
payment_method	string	same as on "orders"
payment_type	string	`normal` - the first normal payment on an order, `credit` - credit payment, `autopay` - recurring automatic payments provided by Payway payment engine, `payment_profile_update` - when a creditcard payment fails the customer has made a new payment from "my account".
amount	numeric
product_code	string
campaign_package_id	string	if payment is for a campaign, this identifies the package the campaign is based on.
title_code	string
status	string	possible values: `created, payment_pending, closed, failed, cancelled`. only closed payments are successful. if payment is failed, the reason can usually be found in `error_code`.
error_code	string	error from payment provider
error_description	string	error description from payment provider
created	timestamp
updated	timestamp
exported_at	timestamp

payment_renewal_retries¶

Notice

Payment renewal objects are removed after 30 days when the retry cycle has ended, either by exhausting the number of retries, or by making a successful renewal charge.

column	type	description
id	string	id of payment renewal attempt
organisation_id	string	id of organisation
user_product_id	string	id of the user_product (subscription)
payment_first_failed	timestamp	timestamp when the payment first failed
last_retry	timestamp	timestamp for the last retry of the payment
user_retry	timestamp	timestamp for the last retry initiated by the user from "my account"
attempted_retries	int	number of retries
last_error	string	last error message received from PSP (payment provider)

products¶

column	type	description
id	string	payment id
organisation_id	string	id of organisation
name	string	name of product
product_code	string	the product code, usually part of a purchase-url if package or campaign
integration_code	string	a code that is used when mapping a package or a campaign with the subscription system
vat_code	int	the vat_code for the product
campaign_package_id	string	if present, the product is a campaign and the value indicates which product (package) the campaign is based upon.
is_package	bool	indicates if this product is a "package"
transforms	bool	indicates if this product transforms into a normal package when it's time to renew the subscription
title_code	string
valid_from	timestamp	from when is this package/campaign valid for purchase. only applies to packages and campaigns
valid_to	timestamp	this package/campaign is valid for purchase up to this time. only applies to packages and campaigns
created	timestamp
updated	timestamp
exported_at	timestamp

product_descriptions¶

column	type	description
product_id	string	product id
organisation_id	string	id of organisation
description	string

product_relations¶

column	type	description
product_id	string	product id
organisation_id	string	id of organisation
included_product_id	string	the if of the product included

product_tags¶

column	type	description
id	string	product id with tag
organisation_id	string	id of organisation
tag_id	string	tag_id of tag.
exported_at	timestamp

tags¶

column	type	description
id	string	product id with tag
organisation_id	string	id of organisation
tag_name	string	name of tag.
exported_at	timestamp

titles¶

column	type	description
id	string	product id with tag
organisation_id	string	id of organisation
title_code	string	title code
title_name	string	title name
exported_at	timestamp

user_products¶

The user subscriptions.

column	type	description
id	string	id of user_product
organisation_id	string	id of organisation
account_id	string
product_id	string	id of product subscription is based on
product_code	string	code for product subscription is based on
order_id	string	order id for the subscription if applicable
campaign_package_id	string
valid_from	timestamp	subscription valid from datetime
valid_to	timestamp	subscription valid to datetime
cancellation_date	timestamp	if subscription was cancelled
cancellation_reason	string	if subscription was cancelled
deactivation_date	timestamp	if subscription was deactivated
deactivation_reason	string	the reason for the deactivation: `transformation` - campaign transformed into normal subscription, `upgrade` - subscription was "upgraded" to other subscription, `downgrade` - subscription was "downgraded" to other subscription, `third_party` - deactivated by third-party, usually through API, `expired` - expired subscription, `passive` - when a subscription has been frozen and the customer has not payed until grace-period has expired, `manual` - manual deactivation, `customer_cancel` - customer cancelled subscription,`customer_deactivation` - customer cancelled subscription, `subscription_system_stop` - subscription system stopped the subscription, `subscription_system_change_product` - subscription system changed to another subscription, `subscription_system_duplicate` - deactivated due to duplicate subscription, `subscription_system_no_customer_number` - deactivated by subscription system sync due to no customer number on account, `subscription_system_sync` - deactivated by subscription system sync, `subscription_system_change_payment_method` - subscription system changed payment method and deactivated subscription
grace_period_to	timestamp	if subscription is temporarily frozen due to payment problems, will be deactivated if it passes this datetime without intervention.
provision_service	string	system responsible for the subscription lifecycle
subscription_number	string	subscription number in subscription system
title_code	string
days_active_until_cancelled	int
created_from	string	indicates if this subscription was created through a specific operation, such as a "campaign_transformation".
status	string	possible values: `activated, deactivated, cancelled, pending, frozen`
created	timestamp
updated	timestamp
exported_at	timestamp	timestamp when the row was exported