Update credit card information

Target Audience: Users, Stakeholders

Release version: 4.1.0

Introduction

This section describes updating credit card information for a subscription.

Requirements

• Active: The subscription needs to be active, not frozen or cancelled.
• Tulo provisioned: Payment must be handled by Tulo Payway.
• Payment provider: Subscription must be purchased using Payex or Adyen.

How to change credit card information for a subscription?

The customer can change his or hers credit card information connected to a subscription from "My account" under subscriptions.

How will the customers know when to update their credit card information?

An e-mail will go out to the user notifying them that their card is about to expire. In the e-mail they can follow the link to "My account" and update their card.

An e-mail will go out

• 20 days before card expiration
• 7 days before card expiration

How can you enable this email?

There are as two ways of sending a reminder e-mail to the customer

1. Enable the e-mail template "payment_agreement_expire".
2. Custom e-mail provider configured to receive the event "payment_agreement_expire".

Contact Adeprimo for more information.