The current operational status of the Subscriber application can be viewed on our status page. Please subscribe for updates.
FAQ (Knowledge base)¶
|Why does "Active subscriptions end of period" on the Subscriptions page differ from the amount of subscriptions on the Start page?||The Subscriptions page only shows subscriptions that are tagged with at least one tag while the Start page displays the total number of subscriptions.|
|How can I see my organisations title names instead of the title codes in the filter?||You need to update the title configuration in Payway admin and set names for the different titles.|
|Can I use my own tags when filtering data in Subscriber?||Yes, you can add your own tags and assign them to packages and campaigns in Payway admin.|
|Can I remove the "pw-*" tags in Payway admin?||You can, but we definitely advise against that, as those tags provide a way to more easily compare data between different Payway organisations.|
|When will changes I make in Payway admin appear in Subscriber?||Changes to data will be visible in Subscriber the day after the change was made.|
Please create a support request at Tulo - Support if you have questions, suggestions or problems with the application.