Create Subscription¶
Target Audience: Users, Customer service
Introduction¶
You can create a subscription for an existing customer directly through the PAP. This feature allows you to provision subscriptions without customer interaction, useful for phone orders, offline agreements, employee subscriptions, or special cases.
Administrative Action
Creating a subscription through the admin interface bypasses normal purchase validation and customer interaction. Ensure you have proper authorization and all necessary information before proceeding.
Which invoicing provider does your organisation use?
The fields shown in the last step depend on the invoicing provider behind the selected payment period. An organisation uses either Billecta or Ropo — never both.
- Billecta invoicing — the payment period pins the invoice delivery method.
- Ropo invoicing — you choose the invoice delivery method while creating the subscription.
Not sure which one applies? Check Security → Payment provider configurations in the PAP, or see Payment methods.
The flow¶
Creating a subscription is a three step flow, started from the customer's subscription overview:
- Select the title.
- Select the package or campaign and the payment period.
- Fill in the subscription details — addresses, invoicing information and start date.
The rest of this page describes step 3.
Required fields¶
Core required fields¶
The following fields are always required, regardless of provider:
| Field name | Description | Example |
|---|---|---|
| Account | Existing customer account | Select from account search |
| Product | Package or Campaign to provision | "Digital Premium" |
| Payment Period | Billing frequency and price | "Monthly - 99 SEK" |
| Valid From | Subscription start date | 2025-01-15 |
| Billing address | Complete billing address | See address fields below |
| Delivery address | Complete delivery address | See address fields below |
Addresses always required
Both billing address and delivery address are always required when creating subscriptions through the PAP, regardless of product type or payment method. The delivery address defaults to the billing address — clear Delivery address same as billing address to enter a separate one.
Address fields¶
Both billing and delivery addresses require:
For personal subscriptions:
- First name (required)
- Last name (required)
- Street address (required)
- Zip code (required)
- City (required)
- Country code (required)
For company subscriptions:
- Company name (required)
- Street address (required)
- Zip code (required)
- City (required)
- Country code (required)
Optional address fields:
- Care of
- Drop box
- Company reference
- Company department
- Citizenship country code
Address validation
All addresses are validated using the Payway Address Service and must be properly formatted according to the country's postal standards.
E-mail for e-invoice recipient¶
The billing address carries a separate E-mail for e-invoice recipient field, prefilled from the account's contact e-mail. It is the address the invoice is sent to, and it is required when the invoice is delivered by e-mail.
Optional fields¶
| Field name | Description | Default |
|---|---|---|
| Merchant Reference | Custom reference for internal tracking | None |
| Do not send invoice | Suppress automatic invoice sending | Off |
Do not send invoice
Only shown for offline (invoice based) payment periods. Use it when the invoice is handled outside Payway — the subscription is created, but no invoice is dispatched.
Using an existing payment profile¶
If the account already has payment profiles that match the selected product and period, a Payment profile dropdown is shown. Selecting one fills in the stored billing address and invoicing information.
If you then change the billing address or the invoicing information, the payment profile is updated with the new values — the PAP shows a notice when this will happen.
A payment profile is also the only way to create a subscription for a payment method that requires customer approval, such as Billecta Autogiro.
Billecta invoicing¶
With Billecta, the invoice delivery method is decided by the payment period you selected in step 2 — there is one payment period per method. The extra fields in step 3 therefore follow from that choice.
| Billecta payment method | Extra information required in step 3 |
|---|---|
| Invoice - mail | None |
| Invoice - e-mail | E-mail for e-invoice recipient |
| Invoice - SMS | None |
| E-invoice | Company e-invoice (B2B) — see below |
| Kivra | Kivra invoicing information — see below |
| Autogiro | Existing payment profile — see below |
E-invoice (Billecta)¶
When the selected payment period is an e-invoice period, the Company e-invoice (B2B) section is shown and is mandatory:
| Field name | Required | Description |
|---|---|---|
| Country | Yes | Invoice country, Sweden or Finland |
| Intermediator | Yes | E-invoice intermediator, selected from a list |
| CRN | Yes | Company registration number |
| GLN | Recommended | Global Location Number (13 digits) — Sweden only |
| OVT | Recommended | OVT identifier — Finland only |
The Country field controls both which intermediators are offered and whether GLN or OVT is shown. The values are prefilled from the company invoicing information stored on the account, when the account has any.
Invoice country vs billing address country
The invoice country is selected separately from the billing address country. Make sure it matches the country whose CRN format you enter.
Kivra (Billecta)¶
When the selected payment period is a Kivra period, the Kivra invoicing information section is shown and the social security number is mandatory.
The field is prefilled from the SSN stored on the customer's account when there is one, but can be changed. If the account has no SSN, enter it here.
Autogiro (Billecta)¶
Autogiro subscriptions cannot be created directly through the admin flow, because Autogiro requires customer approval (a mandate). The only way to create an Autogiro subscription from the PAP is to use an existing payment profile that already holds an approved Autogiro mandate.
That means the customer must perform their initial Autogiro purchase themselves through a purchase flow, which automatically creates a payment profile that can be reused later.
No autogiro details in the admin flow
The bank account and mandate fields are not part of the Start subscription flow. If the account has no approved Autogiro payment profile, the subscription cannot be created.
Ropo invoicing¶
With Ropo there is only one payment method on the payment period — Ropo - Invoice. The invoice delivery method is not pinned by the period; you choose it in step 3 from the Delivery method dropdown. The fields below the dropdown change with your choice.
Different from Billecta
With Billecta you pick the delivery method by picking a payment period. With Ropo you pick a single invoice period and then choose the delivery method per subscription.
Delivery method¶
| Delivery method | Sent as | Additional required information |
|---|---|---|
| Invoice by e-mail | E-mail for e-invoice recipient | |
| Paper invoice | Standard paper invoice | None |
| Kivra | Kivra mailbox | Kivra invoicing information (SSN) |
| OmaPosti | OmaPosti mailbox | OmaPosti invoicing information (SSN) |
| Print (manual) | Printed and handled manually | None |
| E-invoice for companies (B2B) | Company e-invoice | Company e-invoice (B2B): CRN + intermediator |
| E-invoice for consumers (B2C) | E-invoice to the customer's bank | B2C: intermediator + e-invoice address |
| E-invoice for consumers (Direct debit) | Direct debit through the customer's bank | B2C: intermediator + e-invoice address |
Sections that are required for the chosen delivery method are expanded and must be filled in. Sections that are merely allowed are shown collapsed and can be left empty — click the section header to expand one.
Which delivery methods can I actually use?
Which delivery methods apply depends on your Ropo agreement and on the customer — see Payment methods → Ropo.
E-mail delivery (Ropo)¶
When Email is selected, the E-mail for e-invoice recipient field on the billing address is mandatory. The invoice cannot be delivered without it.
Kivra and OmaPosti (Ropo)¶
When Kivra or OmaPosti is selected, a social security number is mandatory. The field is prefilled from the SSN stored on the customer's account when there is one, and can be changed.
Company e-invoice, B2B (Ropo)¶
When E-invoice for companies (B2B) is selected, the Company e-invoice (B2B) section is mandatory:
| Field name | Required | Description |
|---|---|---|
| Intermediator | Yes | E-invoice intermediator, selected from a list |
| CRN | Yes | Company registration number |
| OVT | No | OVT identifier |
The values are prefilled from the company invoicing information stored on the account, when the account has any.
No country selector and no GLN
Unlike Billecta, the Ropo B2B section has no invoice country selector and no GLN field.
The same section is also available — but not required — for the Email and Paper invoice delivery methods, so company invoicing information can be recorded on an ordinary invoice. It is shown collapsed; leave it empty if it does not apply.
E-invoice for consumers, B2C (Ropo)¶
When E-invoice for consumers (B2C) or E-invoice for consumers (Direct debit) is selected, the E-invoicing for private customers (B2C) section is mandatory:
| Field name | Required | Description |
|---|---|---|
| Intermediator | Yes | B2C e-invoice intermediator, selected from a list |
| E-invoice address | Yes | The customer's e-invoice address at their bank |
Selecting a B2C delivery method hides the company fields on the billing address — these delivery methods are for private customers only.
Autogiro (Ropo)¶
Autogiro is not one of the delivery methods available in the Start subscription flow.
Changing the delivery method afterwards¶
The invoicing method of an existing Ropo subscription cannot be changed from the subscription's Change payment method action. If the customer wants a different delivery method, change it on the account's payment profile instead.