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External connections

Target Audience: Administrators

Introduction

The External connections section shows how a Payway account is linked to identities outside Payway — both external IDs (identity mappings set through the API) and social logins (external sign-in providers the customer has connected). Open it from a customer account in PAP (Customer Service): the left-hand menu has an "External connections" entry, with two sub-pages — Identity mappings and Social logins.

Identity mappings (External IDs)

Identity Mappings (also called External ID's) link a Payway account to a third-party representation of that account. It works in somewhat similar ways to a customer number — the link between two different accounts — but Identity Mappings are not used automatically nor bound to a specific subscription system.

  • View — the relevant customer account → External connections → Identity mappings.
  • Add — Identity Mappings cannot currently be configured via PAP; they are configured through our API.
    • Haven't used our API before? Get started with the Payway API here.
    • Experienced with our API? Check out the Identity Mapping endpoint here.

Social logins

Social logins show which external sign-in providers (Google, Microsoft, Apple) the organisation offers and which the account has connected. This view is read-only — connecting and disconnecting a provider is done by the customer on their own pages.