File descriptions

General

Since the export functionality is shared with the Tulo Engage Data Platform (TEDP), it means that the export you will receive can get new features added to TEDP to your export as well. This could be new data in the form of new columns for specific collections or entirely new collections.

The export program doesn't automatically add new columns or new files to your specific export since your import-routines might not be ready for this. We will inform you when new data is available and you can then decide if you want to add this to your export when you are ready to receive it.

Supported transfer methods

Currently files can be transferred to Azure cloud storage, AWS S3, Google Cloud Platform and specific servers using SFTP or FTPS. If you have other requirements please contact us for a discussion.

Details

• Files can be transferred as one compressed package (zip or tgz) or as individually compressed files.
• In the case where they are transferred as individually compressed files, a sub-directory is created with the date for the export and the files will be place there.
• It's also possible to transfer files into date-partitioned directories.
• If files are transferred as one compressed package, the export-file will have the date of the export in the filename.

If you have other requirements please contact us for a discussion.

Files

Collection	Filename	Comment
accounts	accounts.csv	All accounts
account_authentication_attempts	account_authentication_attempts.csv	The last 5 authentication attempts made by a customer
account_external_ids	account_external_ids.csv	Account external Id information, if an account is connected to an external system the connections are available here
account_marketing_permissions	account_marketing_permissions.csv	Contains relations to marketing permissions for accounts
account_timeline	account_timeline.csv	Account changes for the last 365 days
cost_centers	cost_centers.csv	Accounting records that can be associated with packages/campaigns
event_error_logs	event_error_logs.csv	Export event errors
event_error_history_logs	event_error_history_logs.csv	Export event history data
marketing_permissions	marketing_permissions.csv	Contains information about available marketing permissions, used together with account_marketing_permissions
offline_payment_periods	offline_payment_periods.csv	Payment periods for Billecta invoicing in Payway
order_addresses	order_addresses.csv	Delivery addresses for orders
order_billing_addresses	order_billing_addresses.csv	Billing addresses for orders
order_creditcards	order_creditcards.csv	Expiration dates for creditcards associated with orders
orders	orders.csv	All orders
object_properties	object_properties.csv	Object properties for products and campaigns
package_sharings	package_sharings.csv	All shared subscriptions
partial_payment_configurations	partial_payment_configurations.csv	Partial payment configurations
payment_renewal_retries	payment_renewal_retries.csv	All current payment renewal retries
payments	payments.csv	All payments
payment_results	payment_results.csv	All payment results, contains more references to external providers than payments.
paywalls	paywalls.csv	Paywall configurations
product_descriptions	product_descriptions.csv	The long product description for products and campaigns
product_relations	product_relations.csv	Contains information about which products are included in packages
products	products.csv	All products in Payway, a product can be a "package" containing other products as well as a "campaign" based on a "package".
product_tags	product_tags.csv	All tags registered on products or campaigns
profile_billing_addresses	profile_billing_addresses.csv	Billing addresses registered on payment profiles
profile_billing_address_orders	profile_billing_address_orders.csv	Billing addresses registered on payment profiles used on orders
tags	tags.csv	All tags
titles	titles.csv	All titles
user_products	user_products.csv	All user-products (subscriptions) for accounts
sessions	sessions.csv	Session data if organisation is using Payway SSO (version 2)
vouchers	vouchers.csv	Voucher data if used by organisation.

Details

• All "timestamps" are exported in UTC-format.
• Data is UTF-8 encoded
• Columns are separated with a ^ character.

accounts

column	type	description
id	string	account id
organisation_id	string	id of organisation
email	string	email address
first_name	string
last_name	string
birth_date	timestamp
ssn	string	social security number
crn	string	company registration number
company_name	string
alias	string
mobile_number	string
customer_number	string
tulo_customer_number	string	if Payway is also managing distribution a specific tulo customer number is usually generated for new accounts
loyalty_card_number	string	if using Tulo Loyalty with Payway
account_origin	string	account origin if collected
age	int
gender	string	M/F
street	string
building	string
staircase	string
floor	string
apartment	string
zip_code	int	zip_code
city	string
country	string
status	string	account status: created, active, frozen, archived
created_from	string	from where was the account created? possible values include: activation, registration. external_api, migration, admin, purchase
marketing_permissions	string	comma-separated list of marketing acceptance
authentication_frozen_until	timestamp	if account is frozen it is frozen to this timestamp
last_unfreeze	timestamp	when account was last unfrozen
created	timestamp
updated	timestamp
exported_at	timestamp

account_authentication_attempts

The last 5 authentication attempts made by a customer.

column	type	description
id	string	account id
organisation_id	string	id of organisation
account_id	string
application_name	string	name of application that facilitated the authentication attempt
ip_address	string	the ip-address used
user_agent	string	the user-agent used
persist	bool	indicates if the user checked "remember me" when authenticating
successful	bool	indicates if the authentication attempt was successful
created	timestamp	the timestamp of the authentication attempt

account_external_ids

column	type	description
account_id	string	id of account
organisation_id	string	id of organisation
key	string	name of external id key
value	string	value for external id
exported_at	timestamp

account_marketing_permissions

column	type	description
id	string	id of permission (see marketing_permissions)
organisation_id	string	id of organisation
account_id	string
exported_at	timestamp

account_timeline

Only events for the last year is exported.

column	type	description
id	string	id of account timeline
organisation_id	string	id of organisation
type	string	event type category
message	string	text describing the event
producer	string	who requested the event
account_id	string
application	string	application that requested the event
created	timestamp
updated	timestamp
exported_at	timestamp	timestamp when the row was exported

cost_centers

Accounting records, can be associated with a package/campaign.

column	type	description
id	string	id of cost-center
organisation_id	string	id of organisation
name	string	name of cost center configuration
project	string	project identifier
cost_center	string	cost center identifier
normal_cost	string	normal cost identifier
within_eu	string	within eu
within_eu_taxed	string	within eu taxed
outside_eu	string	outside eu
created	timestamp
updated	timestamp
exported_at	timestamp	timestamp when the row was exported

event_error_logs

Export event errors

column	type	description
id	string	id of cost-center
organisation_id	string	id of organisation
priority	string	priority of error
category	string	category
command	string	export command
account_id	string	affected account
order_id	string	affected order
payment_id	string	affected payment
product_id	string	affected product
service_id	string	affected service
sharing_id	string	affected sharing object
ssi_error_id	string	ssi error
user_product_id	string	affected user-product
change_to_user_product_id	string	affected changed user-product
voucher_id	string	affected voucher
status	string	status of error
created	timestamp
updated	timestamp
exported_at	timestamp	timestamp when the row was exported

event_error_history_logs

History for an error

column	type	description
error_id	string	id of error
organisation_id	string	id of organisation
history_id	string	id of history log
history_text	string	text on history log
user	string	username responsible for history log
created	timestamp
exported_at	timestamp	timestamp when the row was exported

marketing_permissions

column	type	description
id	string	id of permission
organisation_id	string	id of organisation
name	string	permission name
type	string	permission type
description	string	permission description
is_active	bool	true if permission is active
is_checked_default	bool	true if permission is checked by default
is_general	bool	true if permission is considered a "general" permission
created	timestamp
updated	timestamp
exported_at	timestamp	timestamp when the row was exported

offline_payment_periods

Only applicable if Billecta is used as payment provider for invoices or autogiro

column	type	description
id	string	id of payment period
organisation_id	string	id of organisation
payment_reference	string	reference to invoice in Billecta
status	string	status of offline period. one of: created, cancelled , credited, paid, disregarded, bill_sent
invoice_date	timestamp	invoice date
invoice_resent_date	timestamp	timestamp for last resending of invoice
invoice_closed_date	timestamp	timestamp when invoice period closed, status could be either paid, credited or disregarded
payment_due_date	timestamp	payment due
payment_write_off_date	timestamp	when the invoice period will be disregarded/credited due to write_off date passed
created	timestamp
updated	timestamp
exported_at	timestamp	timestamp when the row was exported

status

• created - period not yet invoiced (sent to Billecta)
• cancelled - if status is "bill_sent" and the invoice isn't payed before due-date (+extradays) it will be "cancelled" and the next period will be "disregarded"
• credited - period has been credited in Billecta
• paid - period is payed
• disregarded - invoice credited due to write-off date passed
• bill_sent - invoice created in Billecta, will be sent within 1h

orders

column	type	description
id	string	account id
parent_order_id	string	if order has a parent it has a parent_order_id, typically an order created through a campaign transformation.
organisation_id	string	id of organisation
order_id	string	Payway human readable order-id, consists of organisation id followed by a sequence number (XXX-nnn).
order_type	string	Order type, one of normal, gift or partial_payment
account_id	string
product_id	string
product_code	string
campaign_package_id	string	if order is campaign, this identifies the package the campaign is based on.
purchase_type	string	possible values: recurring, limited
payment_method	string	possible values: invoice, autogiro, directdebit, directdebit_recurring, creditcard, free, klarna, klarna_payments
partial_payment_id	string	If order is of type partial_payment, this identifies the partial payment configuration
partial_payments_selected	int	If order is of type partial_payment, this identifies the number of payments the user selected
traffic_source	string
title_code	string
vat_code	int
period_type	string	possible values: day, week, month, year, unlimited
period_length	int
period_iterations	int	number of period-iterations the subscription will live before it is transformed into ordinary subscription if order is campaign. A value of -1 indicates it's no campaign order, if 0 it indicates a limited subscription.
period_price	numeric	not available for customers in Finland at the moment.
subscription_start_date	timestamp	the date the subscription will start if purchase was made with a future startdate.
status	string	possible values: created, closed. Only "closed" are successful.
merchant_reference	string	merchant reference for order. At most 1024 chars.
payer_company	string	name of company that pays the subscription if available
payer_email	string	email of payer if available
paywall_id	string	Id of the Tulo Paywall this order was created from.
created	timestamp
updated	timestamp
exported_at	timestamp

order_addresses

column	type	description
order_id	string	the order id this address belongs to
organisation_id	string	id of organisation
first_name	string
last_name	string
street	string
building	string
staircase	string
floor	string
apartment	string
zip_code	int
city	string
country	string
exported_at	timestamp

order_billing_addresses

column	type	description
order_id	string	the order id this address belongs to
organisation_id	string	id of organisation
first_name	string
last_name	string
street	string
building	string
staircase	string
floor	string
apartment	string
zip_code	int
city	string
country	string
company_name	string
company_department	string
company_reference	string
company_crn	string
exported_at	timestamp

order_creditcards

column	type	description
order_id	string	the order id this creditcard information belongs to
organisation_id	string	id of organisation
profile_type	string	indicates which provider the creditcard purchase was made through (payex, adyen, klarna etc)
expiration_date	date	expiration date as specified on card
exported_at	timestamp

object_properties

column	type	description
organisation_id	string	id of organisation
object_type	string	indicates what kind of property this is. For now only product_id is used, meaning that the property is connected to a product.
object_id	string	the object id. If type is product_id, the id points to the product.
key	string	name of property
value	string	value of property
exported_at	timestamp

package_sharings

column	type	description
id	string	sharing id
organisation_id	string	id of organisation
user_product_id	string	id of user_product (subscription) involved in the share
sharer_id	string	id of account that is sharing user_product
receiver_id	string	id of account that is receiving the user_product
status	string	possible values inactive - inactivated share, active - active share, pending - waiting for receiver to accept invitation.
created	timestamp
updated	timestamp
exported_at	timestamp

partial_payment_configurations

column	type	description
id	string	configuration id
organisation_id	string	id of organisation
name	string	name of configuration
period	int	period length
payment_methods	string	comma-separated list of payment methods used in this configuration
divisions	string	comma-separated list of divisions available for this configuration
created	timestamp
updated	timestamp
exported_at	timestamp

payments

column	type	description
id	string	payment id
organisation_id	string	id of organisation
order_id	string
product_id	string
user_product_id	string
payment_method	string	same as on "orders"
payment_type	string	normal - the first normal payment on an order, credit - credit payment, autopay - recurring automatic payments provided by Payway payment engine, payment_profile_update - when a creditcard payment fails the customer has made a new payment from "my account".
amount	numeric
product_code	string
campaign_package_id	string	if payment is for a campaign, this identifies the package the campaign is based on.
title_code	string
status	string	possible values: created, payment_pending, closed, failed, cancelled. only closed payments are successful. if payment is failed, the reason can usually be found in error_code.
client_language	string	The payment was initialized with this language, fetched from the browser.
user_agent	string	User agent for the browser initializing the payment.
error_code	string	error from payment provider
error_description	string	error description from payment provider
payment_reference	string	reference to payment at external payment provider. Matches "PSP reference" in case of Adyen and Billecta's internal invoice ID.
created	timestamp
updated	timestamp
exported_at	timestamp

payment_results

column	type	description
id	string	payment id
organisation_id	string	id of organisation
order_id	string
product_id	string
payment_method	string	same as on "orders"
payment_type	string	normal - the first normal payment on an order, credit - credit payment, autopay - recurring automatic payments provided by Payway payment engine, payment_profile_update - when a creditcard payment fails the customer has made a new payment from "my account".
error_code	string	error from payment provider
error_description	string	error description from payment provider
transaction_number	string	reference to payment at external payment provider. Matches "PSP reference" in case of Adyen and Billecta's invoice number.
transaction_reference	string	If Adyen provicer, this is a combination of order_id and payment_id. In case of Billecta this corresponds to the invoice OCR number.
payment_reference	string	reference to payment at external payment provider. Matches "PSP reference" in case of Adyen and Billecta's internal invoice ID.
credited_transaction_number	string	Credit transaction number (Billecta invoice number)
credited_transaction_reference	string	Credit transaction reference (Billecta OCR)
credited_payment_reference	string	Credit payment reference (Billecta invoice id)
created	timestamp
updated	timestamp
exported_at	timestamp

payment_renewal_retries

Notice

Payment renewal objects are removed after 30 days when the retry cycle has ended, either by exhausting the number of retries, or by making a successful renewal charge.

column	type	description
id	string	id of payment renewal attempt
organisation_id	string	id of organisation
user_product_id	string	id of the user_product (subscription)
payment_first_failed	timestamp	timestamp when the payment first failed
last_retry	timestamp	timestamp for the last retry of the payment
user_retry	timestamp	timestamp for the last retry initiated by the user from "my account"
attempted_retries	int	number of retries
last_error	string	last error message received from PSP (payment provider)

paywalls

If Tulo Paywall is used.

column	type	description
id	string	payment id
organisation_id	string	id of organisation
name	string	name of product
product_code	string	the product code, usually part of a purchase-url if package or campaign
title_code	string	title code for paywall
offer_type	int	type of offer in paywall, package or campaign.
offer_name	string	name of offer in paywall
active	bool	true if paywall is active
created	timestamp
updated	timestamp
exported_at	timestamp

products

column	type	description
id	string	payment id
organisation_id	string	id of organisation
name	string	name of product
product_code	string	the product code, usually part of a purchase-url if package or campaign
integration_code	string	a code that is used when mapping a package or a campaign with the subscription system
vat_code	int	the vat_code for the product
campaign_package_id	string	if present, the product is a campaign and the value indicates which product (package) the campaign is based upon.
is_package	bool	indicates if this product is a "package"
transforms	bool	indicates if this product transforms into a normal package when it's time to renew the subscription
title_code	string
paper_product	bool	indicates if product is a paper product
ranking	int	ranking of product
cost_center_id	string	cost center id if associated with a cost-center
valid_from	timestamp	from when is this package/campaign valid for purchase. only applies to packages and campaigns
valid_to	timestamp	this package/campaign is valid for purchase up to this time. only applies to packages and campaigns
created	timestamp
updated	timestamp
exported_at	timestamp

product_descriptions

column	type	description
product_id	string	product id
organisation_id	string	id of organisation
description	string

product_relations

column	type	description
product_id	string	product id
organisation_id	string	id of organisation
included_product_id	string	the if of the product included

product_tags

column	type	description
id	string	product id with tag
organisation_id	string	id of organisation
tag_id	string	tag_id of tag.
exported_at	timestamp

profile_billing_addresses

column	type	description
id	string	payment profile id
organisation_id	string	id of organisation
account_id	string	account_id holder of payment profile
first_name	string
last_name	string
street	string
building	string
staircase	string
floor	string
apartment	string
zip_code	int
city	string
country	string
company_name	string
company_department	string
company_reference	string
company_crn	string
exported_at	timestamp

profile_billing_address_orders

column	type	description
address_id	string	address_id
organisation_id	string	id of organisation
order_id	string	order id
created	timestamp

tags

column	type	description
id	string	product id with tag
organisation_id	string	id of organisation
tag_name	string	name of tag.
exported_at	timestamp

titles

column	type	description
id	string	product id with tag
organisation_id	string	id of organisation
title_code	string	title code
title_name	string	title name
exported_at	timestamp

sessions

Only applicable for organisations using SSO version 2.

column	type	description
id	string	product id with tag
organisation_id	string	id of organisation
session_id	string	id of session
account_id	string	account_id belonging to session
status	string	status for session, can either be loggedin or terminated.
ip_check	string	checksum for ip-address
user_agent	string	user_agent string
created	timestamp	timestamp session created
last_seen	timestamp	timestamp session last seen
terminated_at	timestamp	timestamp session terminated/logged out
exported_at	timestamp

vouchers

column	type	description
id	string	product id with tag
organisation_id	string	id of organisation
type	string	Type of voucher. can be normal or purchase where the latter is a voucher purchased by a customer
code	string	The voucher code
product_code	string	The product code for the voucher
access_days	string	Number of days access the voucher provides
provision_service	string	Service responsible for the lifecycle of the provisioned product
is_redeemed	bool	true if the voucher has been redeemed by a customer
purchased_by	string	The account id of the account purchasing the voucher
redeemed_by	string	The account id of the account redeeming the voucher
user_product_id	string	The id provisioned product
order_id	string	The purchase order order-id (XXXX-nnnn)
order_period_id	string	The period id for the purchase order
redeemed	timestamp	Timestamp when the voucher has been redeemed.
expiring	timestamp	Timestamp for when the voucher expires
created	timestamp
updated	timestamp
exported_at	timestamp

user_products

The user subscriptions.

column	type	description
id	string	id of user_product
organisation_id	string	id of organisation
account_id	string
product_id	string	id of product subscription is based on
product_code	string	code for product subscription is based on
order_id	string	order id for the subscription if applicable
campaign_package_id	string
valid_from	timestamp	subscription valid from datetime
valid_to	timestamp	subscription valid to datetime
cancellation_date	timestamp	if subscription was cancelled
cancellation_reason	string	if subscription was cancelled
cancelled_by	string	category of "user" who has cancelled the subscription, can be one of admin which indicates cancellation issued by customer-service or user which indicates the customer.
deactivation_date	timestamp	if subscription was deactivated
deactivation_reason	string	the reason for the deactivation: transformation - campaign transformed into normal subscription, upgrade - subscription was "upgraded" to other subscription, downgrade - subscription was "downgraded" to other subscription, third_party - deactivated by third-party, usually through API, expired - expired subscription, passive - when a subscription has been frozen and the customer has not payed until grace-period has expired, manual - manual deactivation, customer_cancel - customer cancelled subscription, customer_deactivation - customer cancelled subscription, subscription_system_stop - subscription system stopped the subscription, subscription_system_change_product - subscription system changed to another subscription, subscription_system_duplicate - deactivated due to duplicate subscription, subscription_system_no_customer_number - deactivated by subscription system sync due to no customer number on account, subscription_system_sync - deactivated by subscription system sync, subscription_system_change_payment_method - subscription system changed payment method and deactivated subscription
grace_period_to	timestamp	if subscription is temporarily frozen due to payment problems, will be deactivated if it passes this datetime without intervention.
provision_service	string	system responsible for the subscription lifecycle
subscription_number	string	subscription number in subscription system
title_code	string
days_active_until_cancelled	int
created_from	string	indicates if this subscription was created through a specific operation, such as a "campaign_transformation".
status	string	possible values: activated, deactivated, cancelled, pending, frozen
created	timestamp
updated	timestamp
exported_at	timestamp	timestamp when the row was exported