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Payway contact

Target Audience: Users, Developers, Stakeholders, Customer service

Introduction

  • For quote and agreement questions please contact sales.

  • For requests and questions, you can contact us via our Jira Servicedesk portal. If you do not have a Jira account you can create one using the portal. See support for more info.

Contact us

Sales

Name Email
Jan Lauren firstname.lastname@adeprimo.se

Support

Through our Servicedesk you can also find our Q&A that contains answers to common questions.

Don't forget the issue number!

To ease support for everyone involved we need a registered ticket before we act on your request. The issue/ticket id looks like PWSUPPORT-123456. You can find this id either in your inbox or in the Servicedesk portal.

Bug ticket

Use this type when you want to report unexpected behaviour within the Payway system.

Report your bug here

Support ticket

A support ticket can be anything from a simple question to just wanting to say hello.

Raise your support ticket here

Fee based ticket

Use this type when you want to place an order or request a quote.

Raise your fee based ticket here

Resources