Temporary Address¶

Target Audience: Users, Customer service

Introduction¶

The Temporary Address feature allows customer service to register an alternative delivery address for a subscription during a limited time period — for example, when a subscriber is on vacation. When the temporary address period is active, the distribution system delivers to the alternative address instead of the regular one. Once the period ends, delivery automatically reverts to the permanent address.

Accessing Temporary Addresses¶

Temporary addresses are managed from the distribution settings of a subscription. The view lists all temporary addresses (upcoming, active, and past) for that subscription's distribution.

Creating a Temporary Address¶

When creating a temporary address, the following fields are required:

Field	Description
Address from	Start date of the temporary address period (must be tomorrow or later)
Address to	End date of the temporary address period
Distribution method	The distribution company to use during the period (e.g. Postnord, MTD)
Address	The alternative delivery address

Address Fields¶

Field	Required	Description
First name	Yes*	Recipient first name
Last name	Yes*	Recipient last name
Company name	Yes**	Company name
Care of	No	℅ line
Street	Yes	Street address
Building	No	Building identifier
Staircase	No	Staircase identifier
Apartment number	No	Apartment number
Drop box	No	Drop box identifier
Zip code	Yes	Postal code
City	Yes	City
Country code	Yes	Country code

* Required for personal addresses. ** Required for company addresses (along with street, zip code, city, and country code).

Validation Rules¶

Start date must be tomorrow or later — you cannot create a temporary address starting today.
Duration must be within the configured minimum and maximum length (default: 2–90 days).
End date cannot exceed the subscription's valid_to date.
No overlapping temporary addresses are allowed for the same subscription distribution.
Distribution method must be valid for the organisation.

Updating a Temporary Address¶

What can be updated depends on whether the temporary address period has started:

Field	Future (not yet started)	Started (active)	Ended
Address from	Yes	No	No
Address to	Yes	Yes	No
Distribution method	Yes	No	No
Address	Yes	No	No

A future temporary address can be fully edited. All creation validations apply.
A started (active) temporary address can only have its end date changed — for example, to extend or shorten the remaining period.
An ended temporary address cannot be updated.

Deleting a Temporary Address¶

Only future temporary addresses (that have not yet started) can be deleted. Once a temporary address period has started, it can no longer be removed — use update to shorten the end date instead.

Notifications¶

The subscriber is notified by email when a temporary address is created, updated, or deleted.

Configuration¶

The duration limits for temporary addresses are configurable per organisation and product:

Setting	Default	Description
Minimum length	2 days	Shortest allowed temporary address period
Maximum length	90 days	Longest allowed temporary address period
Valid days limit	365 days	Maximum allowed end date from today

Note

Configuration changes are managed by Adeprimo. Contact support if you need adjustments.

Distribution configuration