Change renewal date¶
Target audience: Administrators, Customer Service
Release version: 4.9.2.0
Introduction¶
This page describes the functionality of changing the current payment method for a subscription in PAP.
Supported payment methods¶
| Provider | Payment method |
|---|---|
| Billecta | Autogiro |
| Billecta | Invoice (email/mail) |
Change payment method¶
A customer service representative can change the payment method for a subscription.
Reasons for doing this can be several but not limited to:
- The customer has received an invoice and registered an autogiro approval.
- The customer has removed their autogiro approval and wants to receive an invoice instead.
To change the payment method go to the subscription overview => Change payment method.
There you will be presented with the available changes to the subscription. If none are visible then maybe you do not have a matching payment period setup. Or the user does not have an active Autogiro approval.
Tulo Payway also handles automatic payment method changes if enabled. Read more here.