Create a reconciliation payment

Target Audience: Administrators

Introduction

Reconciliation payments are a means of manually adjusting the balance for an order. This provides the administrator with a tool to manipulate the subscription debt.

Requirements

• The order must be closed. You cannot create reconciliation payments for failed orders or orders that have not been completed.

How do I create a reconciliation payment

• In PAP => Select your customer order and navigate to "Register reconciliation". From there you provide the amount, reference, message, and payment date.