Activate / Inactivate account

Target Audience: Administrators

Release version: 4.3.11

Introduction

As an administrator, you can activate or inactivate user accounts at your own discretion. This is including, but not limited to, due to malicious or suspicious behaviour. Note that any and all products associated with the user will not be affected by this action.

Activate an account

To activate an account, navigate to PAP > Customers > Customer details and you will find a link to perform the action on the left hand side. You can read more about what activating an account does in Payway here.

Inactivate an account

To deactivate an account, navigate to PAP > Customers> Customer details and you will find a link to perform the action on the left hand side. You can read more about what inactivating an account does in Payway here.

Login disabled

The login_disabled flag is a separate concept from activating or inactivating an account. An account with login disabled can still be active and have subscriptions, but it cannot be used for authentication (login, password reset, OTP, etc.).

This is useful for accounts that represent customer records imported from external systems where no login is needed.

To toggle login disabled, navigate to PAP > Customers > Customer details. You can read more about the login disabled concept here.