Overview
Work in progress
This documentation is a work in progress and might be subject for change.
Introduction
By default Payway (PW) will send an e-mail to end users when certain events occur, such as when a new account is registered. The e-mails sent this way will by default use an e-mail template which is defined in PW and offers very little in the way of being customizable. It is possible to integrate PW with an E-mail Service Provider (ESP) as an alternative to the default, opening up the possibility to tailor fit transactional e-mails and automate marketing.
When an event occurs in PW that will trigger an e-mail action, the event will be propagated to the Payway E-mail Service (PES) which in turn will communicate with the ESP. The PES currently supports integration with Rule. More ESP:s to be announced.
Abbreviations
| Abbreviation |
Full name |
Description |
| PW |
Payway |
|
| ESP |
E-mail Service Provider |
A third party providing e-mail services |
| PES |
Payway E-mail Service |
Payway software dealing with e-mail integration |
Supported E-mail Service Providers
E-mail Events
There are currently 18 events in PW that triggers an e-mail being sent to the end user. This section describes each event, when it is triggered and what data it contains.
OrderClosed
When a purchase in PW is completed this event occurs.
OrderClosed example data
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64 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"order": {
"order_id": "ADEPRIMO-1",
"parent_order": "",
"payment_option": "creditcard",
"purchase_type": "limited",
"created": "2018-10-30T15:08:44+00:00",
"traffic_source": "some_traffic_source",
"subscription_start_date": "0001-01-01T00:00:00",
"delivery_address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
},
"details": {
"description": "(K) Adeprimo Kombo (12 månader)",
"product_code": "adeprimo_campaign_combo",
"price": "49.0",
"vat_code": "12",
"type": "month",
"length": "12"
},
"campaign_package_or_package_product_code": "adeprimo_package"
},
"event_type": "OrderClosed",
"organisation_id": "adeprimo"
}
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PaymentSuccess
When a successful payment is completed, this event occurs.
PaymentSuccess example data
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47 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"payment": {
"type": "autopay",
"amount": "100.00",
"vat_amount": "25.00"
},
"subscription": {
"product_title_name": "Plus",
"product_title_code": "adeprimo_PLUS",
"code": "plus-12-2018",
"name": "Plus i 12 mån för 100 kr/mån",
"is_recurring": true,
"campaign": true,
"valid_from": "1900-00-00T00:00:00+00:00",
"valid_to": "2099-12-31T00:00:00+00:00"
},
"event_type": "PaymentSuccess",
"organisation_id": "adeprimo"
}
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PaymentFailure
When a payment has failed, this event occurs.
PaymentFailure example data
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37 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"payment": {
"type": "autopay",
"amount": "100.00",
"vat_amount": "25.00"
},
"event_type": "PaymentFailure",
"organisation_id": "adeprimo"
}
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PaymentUserAgreementInvalidState
When user agreement for payment has gotten an invalid state, this event occurs.
PaymentUserAgreementInvalidState example data
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36 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"payment_profile": {
"expiration": "19000101",
"masked_creditcard": "123456******7890"
},
"event_type": "PaymentUserAgreementInvalidState",
"organisation_id": "adeprimo"
}
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PaymentUserProductDeactivated
When a user product has been deactivated, this event occurs.
PaymentUserProductDeactivated example data
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42 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"subscription": {
"product_title_name": "Plus",
"product_title_code": "adeprimo_PLUS",
"code": "plus-12-2018",
"name": "Plus i 12 mån för 100 kr/mån",
"is_recurring": true,
"campaign": true,
"valid_from": "1900-00-00T00:00:00+00:00",
"valid_to": "2099-12-31T00:00:00+00:00"
},
"event_type": "PaymentUserProductDeactivated",
"organisation_id": "adeprimo"
}
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PaymentUserProductFrozen
When a user product has been frozen, this event occurs.
PaymentUserProductFrozen example data
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42 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"subscription": {
"product_title_name": "Plus",
"product_title_code": "adeprimo_PLUS",
"code": "plus-12-2018",
"name": "Plus i 12 mån för 100 kr/mån",
"is_recurring": true,
"campaign": true,
"valid_from": "1900-00-00T00:00:00+00:00",
"valid_to": "2099-12-31T00:00:00+00:00"
},
"event_type": "PaymentUserProductFrozen",
"organisation_id": "adeprimo"
}
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PaymentUserProductRenewed
When a user product has been renewed, this event occurs.
PaymentUserProductRenewed example data
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42 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"subscription": {
"product_title_name": "Plus",
"product_title_code": "adeprimo_PLUS",
"code": "plus-12-2018",
"name": "Plus i 12 mån för 100 kr/mån",
"is_recurring": true,
"campaign": true,
"valid_from": "1900-00-00T00:00:00+00:00",
"valid_to": "2099-12-31T00:00:00+00:00"
},
"event_type": "PaymentUserProductRenewed",
"organisation_id": "adeprimo"
}
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UserProductCancelled
When a user product has been cancelled, this event occurs.
UserProductCancelled example data
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42 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"subscription": {
"product_title_name": "Plus",
"product_title_code": "adeprimo_PLUS",
"code": "plus-12-2018",
"name": "Plus i 12 mån för 100 kr/mån",
"is_recurring": true,
"campaign": true,
"valid_from": "1900-00-00T00:00:00+00:00",
"valid_to": "2099-12-31T00:00:00+00:00"
},
"event_type": "UserProductCancelled",
"organisation_id": "adeprimo"
}
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NewAccountRegistered
When a new account is registered, this event occurs.
NewAccountRegistered example data
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32 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"event_type": "NewAccountRegistered",
"organisation_id": "adeprimo"
}
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NewCheckoutAccountRegistered
When a new account is registered via checkout, this event occurs.
NewCheckoutAccountRegistered example data
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32 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"event_type": "NewCheckoutAccountRegistered",
"organisation_id": "adeprimo"
}
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AccountActivatedForExistingCustomer
When an account is activated for an existing customer, this event occurs.
AccountActivatedForExistingCustomer example data
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32 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"event_type": "AccountActivatedForExistingCustomer",
"organisation_id": "adeprimo"
}
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AccountRequestedEmailChange
When an account requests an email change, this event occurs.
AccountRequestedEmailChange example data
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37 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"contact_email_for_update": "new_email@example.com",
"contact_email_update_code": "12345678-1111-2222-3333-123456789012",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"event_additional_data": {
"email_change_url": "https://adeprimo.com/emailChange"
},
"event_type": "AccountRequestedEmailChange",
"organisation_id": "adeprimo"
}
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ConfirmationEmailRequested
When an account confirmation email is requested, this event occurs.
ConfirmationEmailRequested example data
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33 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"confirmation_code": "123-456-789",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"event_type": "ConfirmationEmailRequested",
"organisation_id": "adeprimo"
}
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AccountRequestedPasswordReset
When an account requests for a new password, this event occurs.
AccountRequestedPasswordReset example data
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37 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"confirmation_code": "123-456-789",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"event_additional_data": {
"reset_url": "https://adeprimo.com/reset_url",
"return_url": "https://adeprimo.com/return_url"
},
"event_type": "AccountRequestedPasswordReset",
"organisation_id": "adeprimo"
}
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AccountPasswordResetComplete
When a password reset is complete, this event occurs.
AccountPasswordResetComplete example data
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32 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"event_type": "AccountPasswordResetComplete",
"organisation_id": "adeprimo"
}
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GiftCreated
When a gift is created, this event occurs.
GiftCreated example data
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45 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"gift": {
"gift_code": "12345-1234-1234-1234-123456789",
"receiver_first_name": "Johan",
"receiver_last_name": "Johansson",
"receiver_contact_email": "johan.johansson@example.com",
"gift_url": "https://adeprimo.portal.worldoftulo.com/v2/shop/adeprimo_plus?giftcode=12345-1234-1234-1234-123456789"
},
"product": {
"product_code": "ade_plus_11",
"name": "Adeprimo plus 11 månader",
"valid_from": "2017-12-07T08:20:47.977+01:00",
"valid_to": "2019-12-07T08:20:47.977+01:00"
},
"event_type": "GiftCreated",
"organisation_id": "adeprimo"
}
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GiftOrderClosed
When a gift order closedis completed, this event occurs.
GiftOrderClosed example data
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64 | {
"account": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"order": {
"order_id": "ADEPRIMO-1",
"parent_order": "",
"payment_option": "creditcard",
"purchase_type": "limited",
"created": "2018-10-30T15:08:44+00:00",
"traffic_source": "some_traffic_source",
"subscription_start_date": "0001-01-01T00:00:00",
"delivery_address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
},
"details": {
"description": "(K) Adeprimo Kombo (12 månader)",
"product_code": "adeprimo_campaign_combo",
"price": "49.0",
"vat_code": "12",
"type": "month",
"length": "12"
},
"campaign_package_or_package_product_code": "adeprimo_package"
},
"event_type": "GiftOrderClosed",
"organisation_id": "adeprimo"
}
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PackageSharingInitialized
When package sharing is initialized, this event occurs.
If the receiver has an account, receiver is populated with data. If not, only invite will be populated.
PackageSharingInitialized example data
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76 | {
"share": {
"sharer": {
"id": "52a9b320400e06024b000001",
"contact_email": "me@example.com",
"customer_number": "123456",
"first_name": "Anders",
"last_name": "Andersson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Anders",
"last_name": "Andersson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"receiver": {
"id": "52a9b320400e06024b000001",
"contact_email": "johan.johansson@example.com",
"customer_number": "123456",
"first_name": "Johan",
"last_name": "Johansson",
"mobile_number": "07012345678",
"ssn": "010101-0101",
"birth_date": "1901-01-01T00:00:00+00:00",
"gender": "M",
"status": "active",
"account_origin": "SOME_ORIGIN",
"created": "2013-12-12T12:59:12+00:00",
"address": {
"first_name": "Johansson",
"last_name": "Johansson",
"street": "Andersgatan 1",
"street_number": "",
"staircase": "",
"floor": "",
"apartment_number": "",
"zip_code": "12345",
"city": "Andersborg",
"mobile_number": "07012345678",
"phone_number": "",
"country_code": "se"
}
},
"subscription": {
"product_title_name": "Plus",
"product_title_code": "adeprimo_PLUS",
"code": "plus-12-2018",
"name": "Plus i 12 mån för 100 kr/mån",
"is_recurring": true,
"campaign": true,
"valid_from": "1900-00-00T00:00:00+00:00",
"valid_to": "2099-12-31T00:00:00+00:00"
},
"invite": {
"activation_code": "12345-1234-1234-1234-123456789",
"contact_email": "johan.johansson@example.com"
}
},
"event_type": "PackageSharingInitialized",
"organisation_id": "adeprimo"
}
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