Skip to content

Event Overview - Changed subscription renewal date

Target Audience: Users, Developers, Stakeholders


This document defines the event changed_subscription_renewal_date.


This event is triggered when the renewal date is changed manually for a subscription/user product. For example from PAP.


Listeners available to the event.

Subscription system integration (SSI)

This event is supported by SSI.

Payload emitted

  "event_name": "changed_subscription_renewal_date",
  "timestamp": "2021-03-22T14:57:26+00:00",
  "account_id": "6058b05009c04c0c9763989a",
  "email": "",
  "customer_number": "123456",
  "subscription": {
    "id": "6058b05009c04c0c9763989c",
    "subscription_number": "",
    "created": "2021-03-22T14:57:20+00:00",
    "start_date": "2021-03-21T14:57:20+00:00",
    "period_end": "2021-03-23T14:57:20+00:00",
    "payway_product_code": "package_code",
    "period": "month",
    "period_length": 1,
    "external_package_id": "package_integration_code",
    "external_campaign_id": null,
    "campaign": false,
    "type": "recurring",
    "title_code": "TITLE_CODE"
  "renewal_date": "2021-03-23T14:57:20+00:00"


This event can be listened to using webhooks. To register your webhook please contact support.

Payload emitted

  "event": "changed_subscription_renewal_date",
  "timestamp": "2021-03-22T15:01:24.089Z",
  "payload": {
    "account": {
      "id": "6058b14309c04c0fd708dbee",
      "organisation_id": "organisation",
      "first_name": "",
      "last_name": "",
      "contact_email": "",
      "mobile_number": null,
      "alias": "",
      "customer_number": "",
      "birth_date": "",
      "ssn": "",
      "status": "active",
      "loyalty_card_number": "",
      "account_origin": "",
      "verified": false,
      "created": "2021-03-22T16:01:23+01:00",
      "updated": "2021-03-22T16:01:23+01:00",
      "confirmation_code": "",
      "contact_email_for_update": "",
      "contact_email_update_code": "",
      "address": {
        "id": "6058b14309c04c0fd708dbef",
        "first_name": "Kalle",
        "last_name": "Anka",
        "street": "The Streets",
        "street_number": "12",
        "staircase": "A",
        "floor": "3",
        "apartment_number": "13",
        "zip_code": "83242",
        "city": "Stockholm",
        "mobile_number": null,
        "phone_number": "50460531",
        "email": "",
        "country_code": "SE"
      "gender": ""
    "order": {},
    "payment": {},
    "receipt": {},
    "share": {},
    "user_product": {
      "id": "6058b14409c04c0fd708dc04",
      "order_id": "6058b14409c04c0fd708dc0a",
      "product_id": "6058b14409c04c0fd708dbfd",
      "product_title_code": "TITLE_CODE",
      "product_title_name": "TITLE",
      "code": "package_code",
      "name": "product_name",
      "description": "short_description <a href=\"\">Foo</a>",
      "campaign": false,
      "valid_from": "2021-03-21T16:01:24+01:00",
      "valid_to": "2021-03-23T16:01:24+01:00",
      "state": "activated",
      "is_recurring": false,
      "cancellation_date": "",
      "cancellation_reason": "",
      "grace_period_to": "",
      "created": "2021-03-22T16:01:24+01:00",
      "updated": "2021-03-22T16:01:24+01:00",
      "provision_service": "tulo",
      "merchant_reference": null
    "new_user_product": {},
    "gift": {},
    "product": {},
    "payment_retry": {},
    "event_data": {
      "reset_url": "",
      "return_url": ""
    "payment_about_to_expire": {}

Legacy e-mail

This event is supported by the transactional e-mailing system built into Payway.

Third-party e-mail

This event is supported by third party e-mailing systems such as Rule.